31 lines
1.4 KiB
Markdown
31 lines
1.4 KiB
Markdown
# FAQ
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## How do I move my typebots from the old version to the new version?
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Because Typebot is built on a new infrastructure that allows maximum freedom and performance, you won't be able to migrate your typebots from v1 to v2.
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Rest assured, 1.0 bots will still be available.
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The best strategy is to keep your v1 bots in v1 and create your new bots on v2 😃
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## I can't see my previously created bots! 😱
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It's because they now reside in v1 located at https://old.typebot.io.
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## What's the difference between v1 and v2?
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Typebot 2.0 is a brand new building experience that allows you to create unique personalized experience without having to scratch your head 😄
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It is also built a more powerful and scalable infrastructure that unlocks many possible future features
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## I have a lifetime or pro plan on v1 but I don't have it on v2.
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Try to click again on the “Create my account” button on the email I sent you (with subject "Unlock your Typebot 2.0 plan"). It should unlock your plan.
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Otherwise, shoot an email to support@typebot.io with the email associated to your v1 account.
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## Is human takeover is available on Typebot?
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No, Typebot is specifically built for async chats. I believe Live Chat is a whole other product.
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You can still implement great customer support with Typebot by using a ticketing system such as [Freshdesk](https://freshdesk.com/) or [Zendesk](https://www.zendesk.com/). You can create a ticket each time your user answers the bot.
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