---
title: Chatwoot
---

The Chatwoot integration block allows you to open a Chatwoot widget to allow your user to directly talk to a human. It allows you to add a Live Chat layer on your typebot.

## Requirements

For this integration, you need a Chatwoot account and create a "Website" inbox:

<Frame>
  <img
    src="/images/blocks/integrations/chatwoot/website-inbox.png"
    alt="Create website inbox"
  />
</Frame>

## Setup

Insert a Chatwoot block where you want to trigger the widget:

<Frame>
  <img
    src="/images/blocks/integrations/chatwoot/options.png"
    alt="Chatwoot block"
  />
</Frame>

To find your website token, head over to Chatwoot in your Inbox settings:

<Frame>
  <img
    src="/images/blocks/integrations/chatwoot/website-token.png"
    alt="Find website token"
  />
</Frame>

You can prefill user information by adding collected variables to the "Set user details" inputs.

For example, if you set the "Email" input to "john@gmail.com" then Chatwoot will automatically associate this email to the current user.

## Custom attributes

You can add these custom attributes that Typebot will automatically fill in for you:

### Result URL

You can link the current result URL to the Chatwoot conversation by creating this custom attribute:

<Frame>
  <img
    src="/images/blocks/integrations/chatwoot/custom-attribute.png"
    alt="Chatwoot custom attribute"
  />
</Frame>

### Set user behavior

If you are prefilling user information, by default, if you leave the ID input empty, it will set the Chatwoot user ID as either the `Email` or the Result ID.

Setting the `Email` as the ID allows us to avoid having contact not properly merged together (https://github.com/chatwoot/chatwoot/issues/2811)
