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📝 Add notice for WhatsApp mismatch numbers in preview

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Baptiste Arnaud
2024-01-25 13:06:21 +01:00
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apps/docs/deploy/whatsapp/overview.mdx
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@ -61,14 +61,20 @@ You can customize how your bot behaves on WhatsApp in the `Configure integration
## FAQ
### How many WhatsApp numbers can I use?
<AccordionGroup>
<Accordion title="How many WhatsApp numbers can I use?">
You can integrate as many numbers as you'd like. Keep in mind that Typebot does not provide those numbers. We work as a "Bring your own Meta application" and we give you clear instructions on [how to set up your Meta app](./create-meta-app).
</Accordion>
<Accordion title="Can I link multiple bots to the same WhatsApp number?">
Yes, you can. You will have to add a "Start bot condition" to each of your bots to make sure that the right bot is triggered when a user starts a conversation.
</Accordion>
<Accordion title="Does the integration with WhatsApp requires any paid API?">
You integrate your typebots with your own WhatsApp Business Platform which is the official service from Meta. At the moment, the first 1,000 Service conversations each month are free. For more information, refer to <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/get-started#pricing---payment-methods" target="_blank">their documentation</a>
</Accordion>
<Accordion title="I receive the preview initial message but then the bot doesn't respond">
This can be due to a mismatch between the WhatsApp number displayed in your WhatsApp application profile settings and the number you have typed in Typebot.
You can integrate as many numbers as you'd like. Keep in mind that Typebot does not provide those numbers. We work as a "Bring your own Meta application" and we give you clear instructions on [how to set up your Meta app](./create-meta-app).
For example, some Brazilians have 2 numbers, 1 with 8 digits, the other with 9 digits. In Typebot, you need to type the number that is displayed in your WhatsApp application profile settings to make sure the bot works properly.
### Can I link multiple bots to the same WhatsApp number?
Yes, you can. You will have to add a "Start bot condition" to each of your bots to make sure that the right bot is triggered when a user starts a conversation.
### Does the integration with WhatsApp requires any paid API?
You integrate your typebots with your own WhatsApp Business Platform which is the official service from Meta. At the moment, the first 1,000 Service conversations each month are free. For more information, refer to [their documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/get-started#pricing---payment-methods)
</Accordion>
</AccordionGroup>